Policies & Conditions
Resort Fee
A $25.00 resort fee will be added to each day of your stay. This fee allows us to keep our new resort amenities fresh, clean, and open to you to enjoy during your stay. Included in the resort fee is self parking, WiFi access, complimentary morning coffee in the lobby, in-room Parachute robes for use during stay, Linus bicycles, a ping pong table, outdoor shower and footwash, lawn areas, fire pits, Tesla charging stations, reverse osmosis water, and ice machine in the lobby.
Furry Friends
We welcome all well-behaved dogs under 40 pounds with a one-time fee of $100 per stay, max one dog per room. Dogs are allowed in certain rooms only, so make sure to look for our Vaulted King (Pet Friendly) option when booking, and are welcome in common areas but are required to be on leash at all times. Please note that dogs should not be left alone in rooms during your stay and are not allowed on indoor or outdoor furniture. We ask that you call ahead to confirm your stay with your pet. Please review and agree to our Dog Policy, which will be presented at check-in. Any unauthorized pets in non pet friendly rooms will be subject to a $250.00 per night fee.
Stays & Deposits
All reservations require an accepted credit card (Visa, AmEx, MasterCard, Discover) at the time of booking. This card will be charged for your stay three days before your scheduled arrival. Your card will also be authorized at check-in for incidentals at the rate of $100.00 per day and $200 per day for guests traveling with a pet. All other charges made to your room during your stay – including purchases at the lobby boutique, lobby beverage center, and in-room minibar, etc. – will also be charged to this card as the expenses are incurred. All outstanding charges will be charged to your card upon check-out. You may change the card on file with us at any time by visiting the front desk or calling us at 805-900-5224.
Please note you must be 21 years of age or older to reserve a room.
Our guest room rates are subject to change.
Cancellations & Travel Changes
For cancellations made outside of 72 hours before arrival, a full refund for the stay will be issued. Any cancellations made within 72 hours of check-in are subject to one night’s stay. No-shows and early checkouts will not be refunded.
- 30-day for July 4th and December 31st reservations.
Please call (805) 900-5224 or email hello@thepacificmotel.com with your cancellation request.
Check-ins
We look forward to welcoming you between the hours of 3pm – 9pm. If you are planning to arrive after 9pm, please contact us ASAP, so we can provide after hours check-in information.
Please call, text (805) 900-5224, or email hello@thepacificmotel.com with any early check-in requests. We will try to accommodate you if possible.
Check-outs
Check-out time is 11 am.
If late check out is available, a $75/hr late checkout fee will be charged per hour until 1 pm. After 1pm, 100% of the room rate will be charged.
Occupancy & Extra Guests
All king & queen rooms are maximum double occupancy. All rooms with two queen beds have a maximum occupancy of four persons. No extra guests are allowed above room occupancy. Any rooms with unauthorized guests above room occupancy will be subject to a $250.00 per night fee.
Smoking & Damage
For the consideration of our guests, all of our guestrooms and common spaces are smoke-free. If you or your guests choose to smoke in a guestroom, a $250 cleaning fee will be added to your bill. Additionally, if there is any considerable damage to your room during your stay, additional fees will be applied.
When you book online with us, our system keeps your card on file to cover any room damage, including missing items, excessive soiling, damage to furniture, linens, and other property. Damage will be assessed and communicated, then billed to the responsible guest at our replacement cost, which may include labor and installation costs.
Fire Pits & Common Space Etiquette
Hours for enjoyment: 8am – 9pm.
Quiet hours are from 9pm to 8am. During this time, we ask that you respect your neighbors and keep noise to a minimum. If we have to repeatedly ask you to quiet down, we will then ask you to leave the property and no refund will be given.
We are not responsible for damaged, lost, or stolen property.
Outside Food & Drinks
No guest room or patio cooking is permitted. A $250 fee will be applied to the credit card on file if unauthorized cooking takes place on our property.
Security
We are not responsible for damaged, lost, or stolen property.
Onsite parking is for The Pacific guests only. Please be mindful that our parking lot is uncovered and not secured. Please lock your doors and keep all valuables in a secured place.
Lost & Found
Should you leave belongings behind and request that we ship them to you, a minimum flat fee of $30 per parcel for 2-3 day priority mail will be billed to the credit card on file. Requests for overnight shipping or larger items will be billed $30 plus the cost of shipping.