Policies & Conditions

Resort Fee

A $30.00 resort fee will be added to each day of your stay. This fee allows us to keep our new resort amenities fresh, clean, and open to you to enjoy during your stay. Included in the resort fee is self parking, WiFi access, complimentary morning coffee in the lobby, in-room Parachute robes for use during stay, Linus bicycles, a ping pong table, outdoor shower and footwash, lawn areas, fire pits, Tesla charging stations, reverse osmosis water, and ice machine in the lobby.

Furry Friends

We welcome all well-behaved dogs under 40 pounds with a one-time fee of $100 per stay, max one dog per room. Dogs are allowed in certain rooms only, so make sure to look for our Vaulted King (Pet Friendly) option when booking, and are welcome in common areas but are required to be on leash at all times. Please note that dogs should not be left alone in rooms during your stay and are not allowed on indoor or outdoor furniture. We ask that you call ahead to confirm your stay with your pet. Please review and agree to our Dog Policy, which will be presented at check-in. If you do not inform us of your pet at check in, we will charge a $250 per night fee. Any unauthorized pets in non pet friendly rooms will be subject to a $250.00 per night fee. If you are bringing a service animal we kindly ask that you call ahead to confirm your stay with your pet.

Stays & Deposits

All reservations require an accepted credit card (Visa, AmEx, MasterCard, Discover) at the time of booking. This card will be charged for your stay three (3) days PRIOR to your arrival date. For holidays and special event weeks described below, this card will be charged for your stay forty five (45) days PRIOR to your arrival date. Your card will also be authorized at check-in for incidentals at the rate of $100.00 per day and $200 per day for guests traveling with a pet. All other charges made to your room during your stay – including purchases at the lobby boutique, lobby beverage center, and in-room minibar, etc. – will also be charged to this card as the expenses are incurred. All outstanding charges will be charged to your card upon check-out. You may change the card on file with us at any time by visiting the front desk or calling us at 805-900-5224.

Please note you must be 21 years of age or older to reserve a room.

Our guest room rates are subject to change.

Cancellations & Travel Changes

For cancellations made outside of 72 hours PRIOR to the day of your arrival, a full refund for the stay will be issued. Any cancellations made within 72 hours PRIOR to the day of your arrival will result in the forfeiture of your first nights stay. No-shows and early checkouts will not be refunded. Travel changes within 72 hours PRIOR to the day of your arrival will not be allowed.

Holidays and special event weeks may have alternative cancellation policies. See cancellation rules below.

• 45-day cancellation policy will be in effect for reservations booked on or during the following dates: Dec. 31st-Jan 1st 2024, May 25th-27th 2024, June 14th-16th 2024, June 28th-July 7th 2024, Aug. 31st-Sept. 2nd 2024, Dec. 31st-Jan 1st 2025. For cancellations made outside of 45 days PRIOR to the day of your arrival, a full refund for the stay will be issued. Any cancellations made within 45 days of check-in are subject to forfeiture of 100% of your stay . No-shows and early checkouts will not be refunded. Travel changes within 45 days PRIOR to the day of your arrival will not be allowed.

Please call (805) 900-5224 or email hello@thepacificmotel.com with your cancellation request.

Check-ins

We look forward to welcoming you between the hours of 3pm – 9pm. If you are planning to arrive after 9pm, please contact us ASAP, so we can provide after hours check-in information.

Please call, text (805) 900-5224, or email hello@thepacificmotel.com with any early check-in requests. If an early check-in is available we will try to accommodate you if possible.

Check-outs

Check-out time is 11 am.

If late check out is available, a $75/hr late checkout fee will be charged per hour until 1 pm. After 1pm, 100% of the room rate will be charged.

Occupancy & Extra Guests

All king & queen rooms are maximum double (2) occupancy. All rooms with two queen beds have a maximum occupancy of four (4) persons. No extra guests are allowed above room occupancy. Any rooms with unauthorized guests above room occupancy will be subject to a $250.00 per night fee.

Smoking & Damage

For the consideration of our guests, all of our guestrooms and common spaces are smoke-free. If you or your guests choose to smoke in a guestroom, a $250 cleaning fee will be added to your bill. Additionally, if there is any considerable damage to your room during your stay, additional fees will be applied.

When you book online with us, our system keeps your card on file to cover any room damage, including missing items, excessive soiling, damage to furniture, linens, and other property. Damage will be assessed and communicated, then billed to the responsible guest at our replacement cost, which may include labor and installation costs.

Fire Pits & Common Space Etiquette

Hours for enjoyment: 8am – 9pm.

Quiet hours are from 9pm to 8am. During this time, we ask that you respect your neighbors and keep noise to a minimum. If we have to repeatedly ask you to quiet down, we will then ask you to leave the property and no refund will be given.

We are not responsible for damaged, lost, or stolen property.

Wetsuit, Beach Towel, Swimsuit, Beach Toy & Personal Bicycle Etiquette

Please do not hang beach towels, swimsuits or wetsuits on metal railings outside of guest rooms. Hooks are provided near the outdoor shower for drying and hanging wet items. Please store all beach toys and equipment in your personal vehicle or ask a Motel Guest Representative for an approved location.

All personal bicycles must be stored in the bike corral next to the bicycle shed. No personal bicycles may be stored in front of guest rooms or in motel bike rack at any times. Please ask a Motel Guest Representative if assistance is needed.

Outside Food & Drinks

No guest room or patio cooking is permitted. A $250 fee will be applied to the credit card on file if unauthorized cooking takes place on our property.

Security

We are not responsible for damaged, lost, or stolen property.

Onsite parking is for The Pacific guests only. Please be mindful that our parking lot is uncovered and not secured. Please lock your doors and keep all valuables in a secured place.

Lost & Found

Should you leave belongings behind and request that we ship them to you, a minimum flat fee of $30 per parcel for 2-3 day priority mail will be billed to the credit card on file. Requests for overnight shipping or larger items will be billed $30 plus the cost of shipping.