Frequently Asked Questions
Are pets allowed?
Yes! We welcome all well-behaved dogs under 40 pounds with a one-time fee of $100 per stay, max one dog per room. Dogs are allowed in certain rooms only, so make sure to look for our Vaulted King (Pet Friendly) option when booking, and are welcome in common areas but are required to be on leash at all times. Please note that dogs are not to be left alone in rooms during your stay and are not allowed on indoor or outdoor furniture. We ask that you call ahead to confirm your stay with your pet. Please review and agree to our Dog Policy, which will be presented at check-in. If you do not inform us of your pet at check in, we will charge a $250 per night fee. Any unauthorized pets in non pet friendly rooms will be subject to a $250.00 per night fee.
How do I book a room?
Click the BOOK NOW link in the main menu, email us at email@example.com, or give us a call at 805-900-5224.
Why won’t it let me book just Friday or just Saturday?
Depending on the weekend, we may hold a two-night minimum on the weekends (3-5 night minimums on some holiday weekends). We love you staying with us!
Can I cancel my reservation?
Of course! For cancellations made outside of 72 hours PRIOR to the day of your arrival, a full refund for the stay will be issued. Any cancellations made within 72 hours PRIOR to the day of your arrival are subject to the full cost of your stay, not exceeding 3 nights. No-shows and early checkouts will not be refunded. Travel changes within 72 hours PRIOR to the day of your arrival will not be allowed.
Holidays and special event weeks may have alternative cancellation policies. See cancellation rules below.
- 45-day cancellation policy will be in effect for reservations booked on or during the following dates: Dec. 31st-Jan 1st 2024, May 25th-27th 2024, June 14th-16th 2024, June 28th-July 7th 2024, Aug. 31st-Sept. 2nd 2024, Dec. 31st-Jan 1st 2025. For cancellations made outside of 45 days PRIOR to the day of your arrival, a full refund for the stay will be issued. Any cancellations made within 45 days of check-in are subject to forfeiture of 100% of your stay . No-shows and early checkouts will not be refunded. Travel changes within 45 days PRIOR to the day of your arrival will not be allowed.
Please call (805) 900-5224 or email firstname.lastname@example.org with your cancellation request.
When are you going to charge my card for my reservation?
Reservations require an accepted credit card (Visa, AmEx, MasterCard, Discover) at the time of booking. This card will be charged for your stay three (3) days PRIOR to your arrival date. For holidays and special event weeks described below, this card will be charged for your stay forty five (45) days PRIOR to your arrival date. Your card will also be authorized at check-in for incidentals at the rate of $100.00 per day and $200 per day for guests traveling with a pet. All other charges made to your room during your stay – including purchases at the lobby boutique, lobby beverage center, and in-room minibar, etc. – will also be charged to this card as the expenses are incurred. All outstanding charges will be charged to your card upon check-out. You may change the card on file with us at any time by visiting the front desk or calling us at 805-900-5224.
Check-in & Check-out
Can I check in early?
Possibly. Please call, text (805) 900-5224, or email email@example.com with any early check-in requests. If an early check-in is available, a $75/hr early check-in fee will be charged. We will try to accommodate you if possible.
Can I check out late?
Please ask the front desk if this is possible. Check out time is 11am. If late check out is available, a fee of $75 / hour will be charged until 1pm. After 1pm, 100% of the room rate will be charged.
Will I receive housekeeping service during my stay?
Absolutely! We love to make sure that your room is refreshed every day of your stay. All guest rooms will be serviced in the late morning and early afternoon. If this is something that you do not wish please place the STAY OUT hanger on the outside handle of your room door.
Why don’t I have a phone in my room?
We love to communicate by text message! Please feel free to text us anytime throughout your stay with any questions, concerns, housekeeping requests, or to have a bottle of wine or beer sent to your room during lobby hours, it’s all right there at your fingertips.
Can I get a rollaway bed?
Sorry! We do not offer rollaway beds.
Where do I park?
Follow the signs when entering the property. If there is no onsite parking available, parking along 4th St. or Saint Mary Ave. is your best bet. Please no parking in front of The Pacific as it is a no parking zone.
Do you have Tesla or EV charging stations?
Yes, we have 2 regular (not Superchargers) Tesla charging stations in our parking lot. We do not have an EV adapter, so bring your own. These chargers are reserved for hotel guests only.
Around the Hotel
Can I smoke on the property?
No way! The Pacific Motel is a totally smoke-free property both inside and out. If you or your guests choose to smoke in a guestroom, a $250 cleaning fee will be added to your bill. Additionally, if there is any considerable damage to your room during your stay, additional fees will be applied.
Do you have free WiFi?
Yes. we have complimentary WiFi throughout our property.
Can I host a wedding or an event at The Pacific?
Please email firstname.lastname@example.org to let us know what you’re thinking.