Frequently Asked Questions

Pets

Are pets allowed?

Yes! We welcome all well-behaved dogs under 40 pounds with a one-time fee of $100 per stay, max one dog per room. Dogs are allowed in certain rooms only, so make sure to look for our Vaulted King (Pet Friendly) option when booking, and are welcome in common areas but are required to be on leash at all times. Please note that dogs should not be left alone in rooms during your stay and are not allowed on indoor or outdoor furniture. We ask that you review and agree to our Dog Policy, which will be presented at check-in.

Reservations

How do I book a room?

Click the BOOK NOW link in the main menu, email us at hello@thepacificmotel.com, or give us a call at 805-900-5224.

Why won’t it let me book just Friday or just Saturday?

We hold a two-night minimum on the weekends (3-night minimums on some holiday weekends). We love you staying with us!

Can I cancel my reservation?

Of course! Up to 72 hours prior to the day of your arrival you may cancel your reservation without a fee, please call us at 805-900-5224. Any cancellations made within 72 hours of check in are subject to the full cost of your stay. No shows and early checkouts will not be refunded.

When are you going to charge my card for my reservation?

Reservations require an accepted credit card (Visa, AmEx, MasterCard, Discover) at the time of booking. This card will be charged for your stay three days before your scheduled arrival. Your card will also be authorized at check-in for incidentals at the rate of $100.00 per day. All other charges made to your room during your stay – including purchases at the lobby boutique, lobby beverage center, and in-room minibar, etc. – will also be charged to this card as the expenses are incurred. All outstanding charges will be charged to your card upon check-out. You may change the card on file with us at any time by visiting the front desk or calling us at 805-900-5224.

Check-in & Check-out

Can I check in early?

Possibly. We can offer this prior to the day of your arrival. Please give us a call prior to your arrival and we will see if it is available.

Can I check out late?

Please ask the front desk if this is possible. Check out time is 11am. If late check out is available, a fee of $75 / hour will be charged until 1pm. After 1pm, 100% of the room rate will be charged.

Rooms

Will I receive housekeeping service during my stay?

Absolutely! We love to make sure that your room is refreshed every day of your stay. All guest rooms will be serviced in the late morning and early afternoon. If this is something that you do not wish please place the STAY OUT hanger on the outside handle of your room door.

Why don’t I have a phone in my room?

We love to communicate by text message! Please feel free to text us anytime throughout your stay with any questions, concerns, housekeeping requests, or to have a bottle of wine or beer sent to your room during lobby hours, it’s all right there at your fingertips.

Can I get a rollaway bed?

Sorry! We do not offer rollaway beds.

Parking

Where do I park?

Follow the signs when entering the property. If there is no onsite parking available, parking along 4th St. or Saint Mary Ave. is your best bet. Please no parking in front of The Pacific as it is a no parking zone.

Do you have Tesla or EV charging stations?

Yes, we have 2 regular (not Superchargers) Tesla charging stations in our parking lot. We do not have an EV adapter, so bring your own. These chargers are reserved for hotel guests only.

Around the Hotel

Can I smoke on the property?

No way! The Pacific Motel is a totally smoke-free property both inside and out. If you or your guests choose to smoke in a guestroom, a $250 cleaning fee will be added to your bill. Additionally, if there is any considerable damage to your room during your stay, additional fees will be applied.

Do you have free WiFi?

Yes. we have complimentary WiFi throughout our property.

Can I host a wedding or an event at The Pacific?

Please email hello@thepacificmotel.com to let us know what you’re thinking.