Frequently Asked Questions

Canine Companions

Do you allow dogs?
Yes! We have five guest rooms that will accommodate one well-behaved canine companion or emotional support dog under 60 lbs: 2 Vaulted Kings, 1 Back Bungalow (double queens, max 4), 1 Private Bungalow ADA, and 1 Standard King ADA. We ask that dogs be kept on leash in common areas and not left unattended in guest rooms. A one-time $100 dog fee is due at check in. Any unauthorized dogs are subject to a $250 nightly fee, To book a stay for you and your canine companion, please review our Dog Policy and give us a call: 805-900-5224.

Reservations

How do I make a reservation?

To make a reservation at The Pacific you’ll need a valid credit card (Visa, Mastercard, AMEX, or Discover Card), phone number and email address.

You can book online with us (Just click the BOOK NOW button!) or let us help you over the phone: (805) 900-5224.

We look forward to seeing you!

Can I host a wedding or an event at The Pacific?

Yes! Reach out to us at hello@thepacificmotel.com to find out more about special pricing for Room Blocks and Full Buyouts.

Why won’t it let me just book Friday or Saturday night?

We may hold a two-night minimum. Thurs – Sun on select dates and a 3-5 night minimum during certain holiday periods. Give us a call if you have questions about particular dates: (805) 900-5224.

What is your cancellation policy?

Of course, we’re so glad you asked! Here are our policies:

Cancellations made at least 72 hours PRIOR to 12:00 AM on your date of check in are eligible for a full refund.

Cancellations made less than 72 hours prior to 12:00 AM on your date of check in are subject to the full cost of your stay, not exceeding 3 nights.

A 45-day cancellation policy applies to the following 2024 dates:

  • August 31-September 2, 2024
  • December 31,2024 – January 1, 2025

Cancellations made at least 45 days PRIOR to 12:00 AM on your date of check in are eligible for a full refund.

Cancellations made less than 45 days PRIOR to 12:00 AM on your date of check in are subject to the full cost of your stay.

For reservations made within the above cancellation periods payment in full will be due 45 days prior to the date of your arrival.

A 60-day cancellation policy applies to the following 2025 dates:

  • May 24,2025-May 26, 2025
  • June 13,2025 – June 15, 2025
  • June 27,2025 -July 6, 2025
  • August 29,2025-September 1, 2025
  • December 31, 2025-January 1, 2026

Cancellations made at least 60 days PRIOR to 12:00 AM on your date of check in are eligible for a full refund.

Cancellations made less than 60 days PRIOR to 12:00 AM on your date of check in are subject to the full cost of your stay.

For reservations made within the above cancellation periods payment in full will be due 60 days prior to the date of your arrival.

No-shows and early checkouts will not be refunded. Any changes of guest details with in the holiday and special event weeks will be subject to a $500.00 alteration fee.

Please give us a call at (805) 900-5224 or send us an email at hello@thepacificmotel.com for assistance with a cancellation.

Can I make changes to my reservation? What if I check out early?

No shows and early check outs are not eligible for a refund.

Less than 72 hours prior to 12:00 AM on your date of check in, modifications your reservation are not permitted. If it’s more than 72 hours prior to 12:00 AM on your date of check in, we’d be happy to assist you with a reservation change! Give us a call: (805) 900-5224.

For holiday and special event bookings during the dates outlined above, reservation modifications are not permitted less than 45 days prior to 12:00 AM on your date of check in. If it is more than 45 days prior to 12:00 AM on your date of check-in, we’d be happy to assist youth a reservation change! Give us a call: (805) 900-5224.

When will I be charged for my stay?

To make a reservation you’ll need to provide an accepted credit card (Visa, AmEx, MasterCard, or Discover Card).

If 12:00 AM on your date of check in is within the 72 hours of your time of booking, payment is due in full at the time you make the reservation.

If 12:00 AM on your date of check in is more than the 72 hours of your time of booking, your card will only be authorized for the full amount of your stay. Your payment will then be automatically processed 72 hours prior to 12:00 AM on your date of check in.

Please note that debit cards will charged in full at the time of reservation as a guarantee of funds.

Check In & Check Out

What time is check in and what is required?

Check in begins at 3:00 PM At check in we’ll ask you to provide a valid credit card and photo ID.

Your Credit card will be authorized in the amount of $100 per day or $200 per day if your staying with a dog in one of our 5 dog friendly guest rooms. This authorization covers any incidental purchases made in our lobby boutique, lobby beverage center, and in-room minibar and your card on file will be charged for any additional expenses incurred.

You may change the card on file with us at any time by visiting the front desk or calling us at (805) 900-5224.

Can I check in early?

We’ll do our best to accommodate an early check in but we can’t offer a guarantee. If your room is ready early a $75/hr. early check in fee will apply. Please call us at (805) 900-5224 or email us at hello@thepacificmotel.com to submit your request.

Can I check in late?

Yes! We’re happy to provide remote check in for after hours arrivals. Please call us at (805) 900-5224 to coordinate your late check in.

What time is check out and what is required?

Check out is at 11:00 AM. You’re all set to depart at your connivence, but we’d love for you to stop your front desk before you go!

Can I check out late?

To inquire availability, please stop by the front desk or send us a text at (805) 900-5224. If a late check out can be accommodated, a fee of $75/hr. will be charged until 1:00 PM. after 1:00 PM, 100% of the room rate will be charged.

Rooms

Is daily housekeeping included?

Absolutely! Your room will be refreshed in the late morning or early afternoon of your stay. If you don’t want housekeeping, place the “Stay Out” sign on the outside door handle.

Is there a phone in my room?

We love to communicate by text message! Please feel free to text us anytime throughout your stay with any questions, concerns, housekeeping requests, or to have a bottle of wine or beer sent to your room during lobby hours, it’s all right there at your fingertips.

Do you offer rollaway beds or cribs?

Sorry! We do not offer rollaway beds or cribs. All of our guest rooms are double occupancy with the exception of the back bungalows, which accommodate a max of 4 persons.

Our double occupancy rooms accommodate two adults and we welcome (1) child under the age of 10 and (1) infant.

Parking

Where do I park?

Follow the signs when entering the property. If there is no onsite parking available, parking along 4th St. or Saint Mary Ave. is your best bet. Please no parking in front of The Pacific as it is a no parking zone.

Do you have Tesla or EV charging stations?

Yes, we have 2 regular (not Superchargers) Tesla charging stations in our parking lot available for the exclusive use of guests. Charging is offered free of charge on a first come first serve basis.  We do not have EV adapters, so please bring your own! The nearest public EV charging station ( with DC Fast Chargers) is located in nearby Morro Bay.

Around the Motel

Can I smoke on the property?

No way! The Pacific Motel is a totally smoke-free property, including all guest rooms and public spaces. If you or your guests choose to smoke in a guestroom, a $250 cleaning fee will be added to your bill.

Do you have free WiFi?

Yes! Complimentary WiFi is available throughout our property. To obtain your rooms unique WiFi password, consult the leather bound directory in your guest room.